Complimentary Express Delivery, Worldwide
Every Dornford order value more than 150usd is dispatched with complimentary free express shipping to
over 200 countries and territories. We entrust your parcel exclusively to world-class freight partners — DHL
and FedEx International Express — chosen for their precision, accountability, and care in handling bespoke
goods.
Estimated Delivery Timelines
Upon dispatch, delivery is typically completed within the following windows:
– United States, Canada & Europe: 2–6 business days
– Middle East & Asia (principal cities): 2–6 business days
The estimated dispatch and delivery timeline for each specific pair is indicated on its respective product page.
Most orders are dispatched within 5–7 business days of order confirmation. We consistently endeavour to
deliver ahead of schedule.
Shipping Address Requirements
To ensure the safe and timely arrival of your order, we kindly ask that you observe the following:
– Provide a complete and accurate address, including the full street name, building details, and postal or
ZIP code
– Our courier partners are unable to deliver to P.O. Boxes, with the exception of addresses in the UAE
Incomplete or inaccurate address information may result in delivery delays or failed delivery attempts for which
Dornford cannot assume responsibility.
Signature on Delivery
The security of your purchase is of the utmost importance to us. All Dornford shipments require a signature
upon receipt. We ask that you nominate a delivery address where a responsible individual will be present to
receive the parcel. In the event that a delivery is confirmed as successfully completed by our carrier partner,
Dornford is unable to accept liability for subsequent loss or misplacement.
Duties, Taxes & Import Charges

DORNFORD

support@dornford.com · www.dornford.com

In the interest of full transparency, the following principles govern all international shipments:
– VAT, customs duties, and import taxes are not incorporated into your order total at checkout
– All orders are declared at their full retail value, in accordance with international customs regulations
– Any applicable import charges are determined solely by the customs authority of the destination
country
– Such charges, where applicable, are typically collected by the carrier at the point of delivery
– Customers who decline to pay customs duties and elect to have their order returned to us will receive
a refund less the original outbound shipping cost